First Aid (Medic) - Main Building: 500 floor, Room 520, Extension 2237
Opening Hours: Sunday – Thursday: 07:00 - 19:00, Friday: 08:00 -12:45
In the University we have a branch of a Clalit Clinic. It is located in the Main Building (you need to enter the building by the bus stops, next to the Delta store and the clinic
is straight ahead to your left). The services that are offered: general doctor, gynecologist and dental care.
Phone number: 04-828-0303
Opening Hours: Sunday-Thursday: 08:00-14:00, except Wednesday: 08:00- 12:00
In case of a medical emergency, you should go to Carmel Hospital in Ahuza (Tel: 04-825-0211) and take your passport, insurance policy forms, and money and credit card.
Be sure to inform us immediately if this type of emergency should occur. Our staff will assist you in any way possible. You must also receive permission either from the “ Bikur Rofeh” doctor or call *2700 and ask to speak with a nurse on duty, and if it is necessary she will send a referral to the Carmel Hospital in Haifa. (All information regarding medical emergency is in the Clalit Medical Services information pamphlet which was sent to you on your arrival to the University of Haifa (Orientation link).
The International School at the University of Haifa requires that all students be covered with Israeli health insurance. All students are insured with the Harel Insurance Company. The health care services will be provided by Clalit Health Services.
The health insurance covers all injuries or illnesses that occur while you are in Israel. The insurance provides coverage from three days before the beginning of the program and until four days after the ending of the program.
If you are ill and need to see a doctor, please contact the International Office or one of the Madrichim (Social Activity Coordinators) who will help you make an appointment to see a doctor, or you can call the Clalit clinic directly during office hours.
Medications: You may purchase prescription medicines only at the pharmacies located in the Clalit Clinics. Medications in the Health Service Basket are free (please see more information in your Clalit packet) There are also private pharmacies where you can purchase medications, but you will have to co-pay for each medication.
When the Clalit clinic is closed and you need health care services, you may call for a doctor to come to your home, free of charge, through the “Bikur Rofeh” Call Center 1-800-260-660. A doctor will come within 3 hours.
Emergency room visits are fully covered only if a Clalit or “Bikur Rofeh” doctor refers you. Without a doctor’s referral, you will have to pay for the emergency room visit unless the reason meets the criteria of the Health Service Basket. If you feel unwell at night, you may contact the “Bikur Rofeh” Call Center and request a house call, or alternatively, you can ask to consult a doctor who can refer you to the hospital if needed. You can also call *2700 and ask to speak with a nurse on duty. If it is necessary to refer you to the emergency room for urgent treatment, the nurse will send the referral directly to the emergency room to which you are referred. That way the emergency room will receive the referral and Clalit will cover the cost of the visit.
The membership card that the Harel Insurance Company issues must be presented to any service provider in order to receive health services, medication, or tests.
The Harel Insurance provides insurance through the Clalit Health Services in Haifa. Clalit clinics can be found throughout the Haifa area. In your orientation packet, you will receive the list of all the clinics. We recommend you locate a clinic close to your place of residence so you will know which clinic you can go to in case you need medical attention For an appointment with a family (primary care) physician, please call the Clalit clinic directly. There is a clinic also on campus as noted already. Tel: 04-828-0303. For other clinics please refer to the Clalit Medical Services in Haifa Packet which your received on the Orientation link on your arrival to Haifa.
For specialists such as ENT, Gynecology or other services, please call the Clalit Call Center
at * 2700 and press 4 for service in English. They receive calls Sunday – Thursday 8:00 - 20:00 For more information please see the letter from Harel Yedidim in your Orientation Packet.